CCS AI / Software
Create rich, labeled datasets with audio samples and meta-data such as call context, outcome, customer demeanor, accent, age and gender.
CCS Agent
We enable agents to "speak" using pre-recorded audio, allowing them to replicate your best agent on their best day, on every call.
CCS Dialer
CCS dialer uses automated intelligence to optimize connection rates. Features include multiple number dialing all at once, use AI to help connect calls, make more calls per day.
Who is Global Leada
From decades of management experience, it has become clear to us that you can implement a process for everything, however without the right software tools, you cannot implement a process that will help an agent say the right thing, at the right time, with the right tone, every day on every call.
Legal disclosures and compliance statements are difficult to measure and enforce. Even if you have an army of quality and compliance specialists, agents will eventually paraphrase, omit, mumble, speak too fast, and leave out (intentionally or unintentionally) critical pieces of the disclosure.
Because of these challenges, Global Leada has built software tools that ensure quality, compliance, security, and continuous process improvement. Unique proprietary tools that combine human intelligence and intuition with the accuracy, consistency, and measurability of technology.
Global Leada sells its tools to marquee clients who use them internally as well as leveraging them in its own call centres, thereby allowing clients the benefit of these tools combined with labour arbitrage at offshore facilities.
